COVID POLICY

How will SEQsparky keep customers safe during visits?

1) At the time of booking an appointment, we’ll ask you whether:

  • You or anyone in your home (domestic customers) or business (business customers) has been diagnosed with Covid-19

  • You or anyone in your home or business has been advised to self-isolate

  • Anyone in your home or business is at higher risk – i.e. over 70, pregnant etc.

If the answer to any of these questions is ‘yes’, we will discuss the best option for you before deciding what to do next. Non-urgent works may be rescheduled for a later date, whilst we will prioritise emergencies.

2) On the day of your appointment Our electricians will ask you these questions again on the day of your appointment, just in case anything has changed since making your original appointment.

When your electrician arrives please note that they will take all necessary precautions before and during their visit, including:

  • Washing their hands/using hand sanitiser

  • Wearing disposable gloves whilst on site

  • Practicing safe distancing with yourselves and between our own team

  • Wiping down any surfaces that may pose risk

All electricians will be fully briefed on current government guidelines during the Covid-19 pandemic and all vans will be stocked with hand sanitiser, disposable gloves, and cleaning wipes. We would ask that you and your family / staff practice social distancing during our visit as well.

How will you make sure that Covid-19 doesn’t affect SEQsparky staff and partners?

If any member of staff of within our partnership presents symptoms or if they live with anyone who is presenting symptoms of Covid-19 we are asking them to self-isolate for 14 days.

What if I think I might have Covid-19 but I have an electrical or fire system emergency?

During this time we will work hard to get to all emergencies, including vulnerable persons. Please let us know if you think you could be at risk so we can take proper safety precautions and assess our ability to visit your home or site. Contact us through our online chat (button right hand corner of your screen) and we will discuss how we can help.

I have an appointment booked – will it still go ahead?

We will only change your appointment if completely necessary. In the event that we need to change your appointment we will always let you know ahead of time, so if we haven’t contact you to change dates, you can assume that nothing has changed. Whilst we will endeavour to continue as normal during the Covid-19 pandemic, we may face some disruption including staff shortages due to self-isolation. We would ask you to bear with us during this time if you are affected in any way.

I have an appointment booked – can I move it to a later date?

Of course, if you need to change your appointment, please contact us at [email protected].

In the event of a lockdown in South East Queensland, will SEQsparky remain open?

Yes, we will remain open for electrical works during the pandemic including emergency works, with all non-essential office staff working from home. You will still be able to contact us as normal during this time.

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